Another issue with BSNL is misinformation/outdated information.
Here, they enumerate toll-free phone numbers for users of all mobile carriers to report problems. However, in reality, you need to dial in from a BSNL mobile only.
BSNL would just need to maintain its service to stay in the market. However, I guess that is too difficult, especially when employees don't want to come to office in time and want to leave before time. The thinking of such employees is very short-sighted and clearly shows how disinterested the management is. It is as if they are steering themselves into doom.